We are currently seeking an experienced CRM Product Manager to work within our Customer Experience team. You will maximise sales growth and drive marketing leads via effective development and use of the company CRM, ensuring all revenue opportunities are optimized. You will be the expert in understanding and improving customer touch points and relationships. Furthermore, you will have a 360-degree view of the overall needs and expectations of all stakeholders and will be the main conduit between the business and technology.

Your responsibilities will be to develop insights, which drive the overall strategy and performance for Medix Biochemica Group by providing senior leaders, across the organisation, with business intelligence. You will support the Leadership team, working and collaborating with teams across the globe.

In this role, you will be able to both influence how your role develops and play a key part in driving our commercial success. Your focus will be on managing our CRM system (Salesforce.com), building databases, conducting analyses, building models and developing metrics to support, measure and guide our commercial operations.

Key tasks and responsibilities:

  • Be the Product Owner for the CRM system, owning the product Roadmap and Backlog, creating user stories to capture user needs, and performing testing to ensure solutions deployed are fit for purpose.
  • Develop an ongoing training, implementation and communications plan to drive consistent and effective use and understanding of the CRM across teams.
  • Manage integrations between the CRM and other marketing, sales, production and finance systems.
  • Work closely with colleagues in marketing, sales and technology in implementing a successful lead generation and renewal program.
  • Be responsible for recording, prioritising and solving any CRM issues either directly or through IT colleagues across the business and via external agencies.
  • Work with the senior leadership team to maximise value derived from the CRM.        

Your experience and skills:

  • Previous experience building CRM strategies, working with platforms such as Salesforce, Hubspot, Netsuite and SAP, alongside excellent technical knowledge of CRM implementation.
  • Product management skills: developing, managing, and prioritizing a roadmap and backlog, taking into account competing business needs.
  • Able to translate technical CRM capabilities to a non-technical audience
  • Analytical and data-driven with strong business acumen
  • Working in a complex, international organisation, it is essential that you have strong communication and presentation skills and are comfortable working cross-functionally in a global environment. 
  • Thinking outside the box and excel at generating innovative ideas and solutions.
  • Fluent English, both written and spoken, is a requirement.

We offer you:

  • Interesting and independent role in innovative and inspiring working environment
  • Talented colleagues with great, friendly, and caring atmosphere
  • Opportunity to work in the growth company, in diverse and global working environment
  • Learning and development opportunities
  • Competitive salary and wide range of benefits

At this position you can work from home or at our Espoo HQ, based where you are located in Europe.

Interested? Please apply by registering your CV in English with your salary request by December 14th, 2021. Please note, that the position will be filled as soon as the suitable candidate is found.

For more information, feel free to contact Christian Lautenschläger, Vice President Commercial Operations Europe & RoW, Christian.Lautenschlager@medixbiochemica.com

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