IT Customer Service Specialist (Oulu, hybrid)

Elisa Videra is a global leading service and solution provider of virtual collaboration solutions. Services include immersive Video Conferencing and interactive smart digital signage solutions. Our end-to-end and fully managed services cover the entire solution lifecycle from solution design, project management, delivery and deployment to maintenance and support. With our certified global capabilities, Elisa Videra operates globally and has over 10,000 delivered service sites in over 90 countries. Our team of more than 80 visual communications experts are located across Europe in Finland, Sweden, Norway, United Kingdom, Spain, Italy, Russia, Hong Kong and Singapore. Elisa Videra is part of Finland’s leading telco, ICT and online services company, Elisa Corporation, headquartered in Finland. 

Would you like to work in an international environment, and learn more about the latest virtual collaboration technologies? For the past few years the world has seen a huge shift when it comes to ways of working and collaborating. Elisa Videra and our team play an important part in helping companies and people all over the world work together through virtual collaboration solutions.

About the job

We are looking to welcome a new Service Desk Specialist to our bilingual Service Desk team! The position is permanent and full time. You will be based in Oulu, working in both Finnish and English, having the support of local colleagues as well as team mates all over the globe. 

In this job you process support requests from our customers via email, phone and chat, with an emphasis on first-contact resolution. On a daily basis your tasks involve troubleshooting videoconference and digital signage  equipment, and providing guidance to users. We support and constantly learn from each other, so you will never be alone if faced with a challenge. We follow a Monday to Friday support model with rotating shifts within 07-18.

Who are we looking for?

We don’t expect anyone to be a fully learned, perfect unicorn, because the fun part of a job is constantly learning and developing, right? If you tick most of these boxes, though, you may actually be quite close to a unicorn!

• 2+ years of experience in a service desk or an IT environment, with good troubleshooting skills
• Good communication and customer service skills
• Fluent in Finnish (C1 minimum) and English (B2 level minimum)
• A willingness to help people, work together in a team and support one another, like us others 🙂
• Knowledge of IP networks and video conferencing is a big plus, but also something you will definitely learn on the job!

Got any other superpowers or just random skills? Let us know – we would love to learn more about you and what you could bring to our team!

Welcome to our team!

We like working here not only because the work and our customers are interesting and diverse, but more importantly because our work mates are super friendly, supportive and good at what they do. Elisa Videra is truly vendor-agnostic, possessing the highest level of accreditations with multiple different collaboration industry vendors. Consequently, you will inevitably see personal and professional growth on a day-to-day basis. Elisa Videra, as well as all of the Elisa corporation, has a relaxed, supportive and trusting atmosphere, where constantly learning new things and developing both yourself as well as processes are a central part of our every day work. If you want to know more about what it’s like working with us, check out Elisa Videra’s career page as well as Elisa’s career site. 

What’s next?

Leave your contact info along with your CV and potential cover letter through the link below. For any questions about the role, feel free to reach out to your future team lead, Susana D’Elia Lago at susana.delialago[at]elisa.com.

We may start interviews already during the application period. The hiring process will be virtual via video interviews, as Susana is located in Spain. We will contact everyone, no matter the outcome of the process. We are looking forward to getting to know you!

#li-hybrid

Osaamisalue: IT & tietoliikenne